Privacy Policy

Data Collection

We may collect personal information that you voluntarily provide to us when you interact with our services, including but not limited to:

• Personal Identifiers: Name, email address, phone number, mailing address, and job title.
• Account Information: Username, password, and account preferences.
• Payment Information: Billing address, credit card numbers, and other payment details processed through our secure third-party payment processors.
• Communications: Records and copies of your correspondence with us, including emails, chat messages, and support tickets.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, operating system, referring URLs, pages viewed, access times, and clickstream data.
• Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information.

Use of Personal Data

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and products.
• To process transactions and send related information, including purchase confirmations and invoices.
• To communicate with you, including responding to your comments, questions, and requests, and providing customer support.
• To send promotional communications, such as newsletters, product updates, and marketing materials (you may opt out at any time).
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To personalize and improve your experience with our services.
• To comply with legal obligations and enforce our terms, conditions, and policies.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device that help us improve our services and your experience.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details, please refer to our Cookie Policy.

Third-Party Integrations

Our services may integrate with or contain links to third-party services, applications, and platforms. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices. Third-party services we may use include:

• Analytics Providers: Google Analytics and similar services to measure and analyze website traffic.
• Payment Processors: Stripe and other payment gateways to securely process transactions.
• Cloud Infrastructure: Amazon Web Services (AWS), Google Cloud Platform (GCP), and other cloud service providers for hosting and data processing.
• Communication Tools: Email service providers, chat platforms, and customer support tools.

We encourage you to review the privacy policies of any third-party services before providing your personal information.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Clever AI Labs LLC is committed to respecting those rights, which include:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You may request that we limit the processing of your personal data.
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes.

We process personal data based on the following legal bases: your consent, performance of a contract, compliance with a legal obligation, and our legitimate business interests. To exercise any of these rights, please contact us at privacy@cleveraillc.com.

CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the categories of sources, the purpose for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell your personal information as defined under the CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a verifiable consumer request, please contact us at privacy@cleveraillc.com.

Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

• Access, correct, update, or request deletion of your personal information.
• Object to or restrict the processing of your personal data.
• Withdraw consent at any time where we rely on your consent to process your personal data.
• Request portability of your personal data.
• Lodge a complaint with a data protection authority about our collection and use of your personal data.
• Opt out of marketing communications by following the unsubscribe instructions in any promotional email or by contacting us directly.

We will respond to all legitimate requests within 30 days. Occasionally, it may take longer if your request is particularly complex or you have made a number of requests. In such cases, we will notify you and keep you updated.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols and at rest using AES-256 encryption.
• Regular security assessments, vulnerability scans, and penetration testing.
• Access controls and authentication mechanisms to restrict data access to authorized personnel only.
• Employee training on data protection and privacy best practices.
• Secure data storage on infrastructure compliant with SOC 2 Type II and ISO 27001 standards.
• Incident response procedures to address any data breaches promptly and effectively.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable efforts to protect your information.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, whether we can achieve those purposes through other means, and applicable legal requirements. When your personal data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information. If you believe that we may have collected personal information from a child under 16, please contact us at privacy@cleveraillc.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of those changes.